Reviews

I am caregiver for a family member (she/her) who has worn hearing aids for many years. Following a move to Jacksonville, she began visiting U.S. Hearing Aid Center San Jose/Mandarin. She always received kind and supportive care from office staff, and our most recent consult with Joel Zerr, HAS was no exception. Due to recent changes in her health status, we were faced with a challenge for which I wasn't sure there was a solution. Without hesitation, Joel discussed options with me, problem-solved, and made it happen! During my follow-up conversations with Joel and office assistant Megan, both took the initiative to ensure the updated hearing aids were available as soon as possible. I am very grateful to Joel and Megan for contributing to my family member's quality of life during this time. Thank you!
S M, on Google
My mom’s hearing aids were 10 years old! Joel gave her a new hearing test and showed us our options. Joel was not pushy, but very kind to my 92 year old mom. She picked the hearing aids best suited for her needs. Joel fitted the new hearing aids where they would be comfortable with her 24/7 oxygen and her glasses she wears occasionally. We had a great experience with Joel. He’s very kind and listens to you. Megan, his office assistant, was very helpful and kind. I would recommend this business if you’re looking for hearing aids or for getting new ones.
Nancy Marling, on Google
Joel and Megan are very professional and friendly! They go out of there way to me take you feel welcome!
Michael Gruber, on Google
Megan at the mandarin office is always so welcoming, and Joel was so patient as I learned how to use my new hearing aids. He was honest about what they could do for my hearing loss, and up front about their limitations. It took a minute to get used to them and to work through the bugs for a truly custom fit and sound quality, but Joel was there for every question, every adjustment, always knowing just what to do for every issue I hit him with. I am very happy with this purchase, not only for the high tech hearing aids but also for the superior support that comes with them.
carreme nackashi, on Google
I have been using U.S.Hearing Aid Center for more than ten years now and have always found them to be friendly and helpful. This is the second time to do a review. The service is still excellent. Stacey is very knowledgeable about the product and professional in her service. Amanda is also helpful and knowledgeable. Her friendly assistance contributes to the pleasant experience. I can recommend them very highly to anyone who needs their service. Keep up the good work you are doing a great job! Thank you. * * * * * Five Stars. As the situation has changed, I wanted to edit this review. The office is in transition to new personnel. Dr Zerr is very knowledgeable and proficient and is taking over with new staff. Megan is a jewel!! She greets the customers with a smile and a friendly word. They are addressed by name and given the attention that they deserve. Megan is very attentive and responsive to their needs. She has a pleasant smile and maintains excellent eye-contact. I have recommended this office to my friends and will continue to do so. The pleasant atmosphere makes me want to return in the future. You have a high bar to follow in the example set for you. I have confidence that you will do well as you follow in their success. I am editing my previous review. Dr Zerr is being very helpful. His compassionate concern for my situation is very encouraging. Thank you for all your kind assistance. My hearing is greatly improved, and I have been telling my friends that U.S. Hearing is the greatest. Keep up the good work. Thank you. Thank you.
Daniel Rees, on Google

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